Frequently Asked Questions

General FAQ

Are you licensed and insured?

Absolutely. We are licensed through the Department of Agriculture, Structural Pest Control Division, License #9333.  We also are fully insured through a Texas admitted carrier.

Can I pay my bill online?

We're currently working on the ability to process payments online. Please stay tuned!

Do you offer any discounts?

Yes, we do! Visit our Promotions page to view our current offers.

Do you offer free estimates?

Innovative Pest Control offers free estimates. Contact us today to learn more about our services and ask about our free estimates!

How can I contact your office?

Call our office at (903) 525-6430, email us at info@ipcpest.com or simply fill out our online contact form and we’ll get back to you.

How long has your company been in business?

Innovative Pest Control has been in business since 1992. Learn more about our company history.

What are your office hours?

Our office is open Monday through Friday, 8:00AM – 5:00PM

What areas of East Texas do you service?

We service multiple areas in East Texas including: Arp, Ben Wheeler, Brownsboro, Bullard, Canton, Chandler, Chapel Hill, Edom, Flint, Hawkins, Hide-A-Way, Holly Lake, Lake Palestine, Lake Tyler, Lindale, Mineola, Noonday, Quitman, Troup, Tyler, Van, Whitehouse, and Winona.  Visit www.ipcpest.com/where-we-service for more information.

Pest Control FAQ

Are rodents covered under pest control?

Rodents can be very destructive and are the number one reason for attic fires in homes.  If you have an infestation of mice or other rodents in your home our business, we can help. Yes, Innovative Pest Control offers residential and commercial rodent control programs including our bundled programs for East Texas homeowners.  Contact us today to learn more about our rodent control options.

Are the products used safe for my home?

Our #1 priority is to ensure the safety of your children and pets. Inside applications normally require no special actions or precautions. We use low impact materials and do not apply large quantities of products in your home.

Can you get squirrels or other small animals out of my attic?

Unfortunately, at this time, Innovative Pest Control does not offer wildlife control services for small animals, birds or snakes that have infested buildings.

Do I have to leave my house when you treat?

No. Most treatments (regular preventive pest control visits) do not require you to leave OR require you to stay home.  It’s entirely up to you.  The only requirement on an inside treatment is to make sure we have access to get inside.

Do you offer a warranty?

Yes, all our pest control services come with warranties but they vary depending on the insect and the severity of the infestation.  Contact us to get details about your pest problem. Termite treatments are warrantied for one year and are renewable annually.  There is also a damage protection plan available for the Sentricon System but not all homes qualify for it.  Contact us to see if we can protect your home with our damage protection plan.

Do you treat for fleas and ticks?

Yes, we do!  Our flea and tick control packs a one-two punch. Using insect growth regulators, we break the life cycle of these pests then use additional product to know down the immediate problem for fast relief.  

Do you treat for mosquitoes?

Yes, we do.  Innovative Pest Control offers a couple of options for mosquito control in Tyler and East Texas that protects your family and reduces exposure to West Nile virus and other mosquito-borne diseases.  Our standalone mosquito service includes monthly seasonal treatments April – September and focuses on areas where mosquitoes breed and rest.  Our Outdoor Living Program targets mosquitoes when they are active in our area AND also fire ants, all in one affordable pest control program.

Does the chemical have an odor?

The products Innovative Pest Control uses inside homes are water-based and are considered to be low or no odor by the vast majority of our customers.

How long after treatment should I wait before calling for additional service?

It generally takes 7 to 10 days for most services to be fully effective. We recommend giving the materials 10 to 14 days to work before calling to request an additional service. Certainly, if you have concerns or are in doubt, please contact us anytime!

What are your prices for pest control?

Our pest control prices vary depending on the type of infestation and the size of the structure.  For our best home pest control prices, please check out our Advantage plans.  

What can I do to help protect my home from pests?

Our Advantage Protection plans offer the best protection with this in mind for your home. We will perform a complete pest checkup and treatment inside & outside your home on your initial service. Our Quarterly perimeter treatment will begin thereafter. If pest return between visits, so do we FREE OF CHARGE! Advantage Plan selection will determine the insects covered in your service plan and will be indicated on your Service Agreement.

What is the best way to prevent pests from invading my home?

It is much easier to keep bugs out of a house then it is to get rid of them once they’re in.  Seal any cracks and holes on the outside of the home, including areas where utilities and pipes enter the home. Check all windows and door frames. Screen vents and openings to chimneys. Keep attics, basements and crawl spaces well ventilated and dry. Repair fascia, soffits and rotted roof shingles, some insects are drawn to deteriorating wood. Replace loose mortar and weather-stripping around the foundation and windows. Clean away weeds and leaves from the perimeter of your home. If you suspect a pest infestation in your home, contact Innovative to inspect and treat the pest problem.

What types of bugs do you treat for?

We target any pest problem in East Texas and the surrounding areas.  

What types of pest control services do you offer?

We offer a variety of pest control services including home pest control, termite inspections, termite control, bed bug treatments, mosquito control, fire ant control, flea and tick control, and more! If you have a pest problem in Tyler or elsewhere in East Texas, contact us today for help!

Why am I seeing more pest activity after my service?

Depending on the product used, time of year and type of infestation, it is common to see an increase in activity for a short time following a service. Baiting products are actually designed to attract pests to the product so they can take it back and feed it to the rest of the family. The increase in activity will subside over time as more pests die from feeding on the bait. Increased pest sightings are also common after service because the pests are exposed to a product that is an irritant.

Will the products stain my floors or furniture?

No. The products are water based and can only leave a stain if water will leave a stain.

Bed Bug And Bed Bug Control FAQ

What do bed bug bites look like?

Bed bug bites often present as small, red welts but not necessarily on the same day you were bit.  Also, itching may develop after a bite.  Bed bug bites are often found on exposed areas of skin such as arms, shoulders, and necks.  They may appear as a single welt, in a cluster of bites or in a line that is sometimes referred to as breakfast, lunch and dinner.

Do you treat for bed bugs?

Yes, Innovative Pest Control treats bed bugs and many other types of household pests. Click here to visit our bed bug control page. 

Can I get rid of bed bugs myself?

It’s not likely. Bed bugs are extremely difficult to find, making them very hard to control. Tossing out infested mattresses or furniture will not resolve the problem.  Treating for an infestation requires specialized training and equipment. A professional pest control technician will give you your best chance to get rid of bed bugs.   

Termites & Termite Control FAQ

What are termites?

Termites are wood-destroying insects. Their presence dates back to the dinosaurs. While they play an important role in nature, experts estimate they cause $5 billion of property damage each year in the United States.

When am I most likely to see termites?

Homeowners are most likely to notice termites when they swarm in the early spring. A termite swarm is a sign of a likely infestation. If you notice a termite swarm in your home or on your property, contact Innovative Pest Control right away!

Does Innovative Pest Control treat for termites?

We’re a Texas pest control company, of course we treat termites! With services available for both residential and commercial properties, we’re ready to help exterminate your termite problem.

How can I choose a termite and pest professional that is right for me?

  • Look for a termite and pest control company with a proven history of success and positive feedback from customers.
  • Always deal with qualified, licensed, certified, and insured pest management firms.
  • Ask neighbors, friends, and co-workers for their recommendations.  You can also ask companies for customer referrals.  
  • Evaluate pest control companies that are members of national, state, and local pest management associations such as the National Pest Management Association (NPMA) and Texas Pest Control Association.  This will indicate if they have access to up-to-date information and techniques, and can apply them to your situation.  Pest control associations offer their members educational opportunities to keep them abreast of new technology and other industry developments.  These organizations also have a code of ethics to help members strive to meet quality standards.

How do you recognize termites?

Termites tend to swarm sometime in the months of April and May in East Texas.  Termites are often confused with flying black ants but telltale signs of a termite infestation include soft wood in the home, mud tubes on the exterior of the house (often near the foundation), dirt control your walls or windowsills and darkening or blistering of wood structures.

How much damage do termites cause?

Termites eat 24 hours a day, 7 days a week 365 days a year. In fact, the NPMA estimates that termites cause $5 billion in property damage each year. The good news is that termites can be controlled with basic barrier liquid treatments or have the termite colony completely eliminated with the Sentricon Always Active Baiting System.

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